Terms & Conditions

For these Terms:

“Platform Provider”, “Taxi Cyprus”, “Cyprus Taxi OS”, “Taxi OS”, “we”, “us” and “our” refer to the party identified below, and/or the party identified as supplier in the applicable commercial agreement:

Trading as: Cyprus Taxi OS / Taxi Cyprus

“Platform” means the Taxi OS software and associated interfaces, including where applicable:

• administration dashboard;
• booking system;
• dispatch system;
• driver application/PWA;
• fleet-management functionality;
• airport-transfer functionality;
• payment integrations;
• reports;
• customer management;
• APIs;
• booking widgets;
• associated modules.

“Client”, “Transport Operator” or “Operator” means the independent taxi, transfer, chauffeur, minibus or other transportation business that purchases, licenses, rents or operates an installation of Taxi OS.

“Passenger” or “Customer” means an individual obtaining transport services from a Transport Operator.

“Driver” means a driver engaged, employed, authorised or contracted by the Transport Operator.

“Services” means development, licensing, deployment, hosting, customisation, support, maintenance and related technology services supplied by the Platform Provider.

Taxi OS is a technology and business-management platform.

Unless expressly agreed otherwise in writing, the Platform Provider:

• does not operate a taxi fleet;
• does not employ or engage the Client's drivers;
• does not own or operate the Client's vehicles;
• does not control passenger journeys;
• does not determine the Client's fares;
• does not provide taxi or transfer services to passengers;
• does not act as a transport carrier;
• does not guarantee driver availability;
• does not accept responsibility for transport fulfilment.

The Transport Operator uses Taxi OS as a technology tool to manage its own transportation business.

Every Client remains an independent business.

Nothing in these Terms creates:

• a partnership;
• joint venture;
• employment relationship;
• agency relationship;
• franchise relationship;
• transport-carrier relationship

between the Platform Provider and the Transport Operator unless expressly agreed in writing.

The Transport Operator remains responsible for its own business operation.

The Transport Operator is solely responsible for the transport services it supplies.

This includes responsibility for:

• accepting or rejecting bookings;
• providing the booked transportation;
• passenger safety;
• driver conduct;
• customer service;
• fares;
• quotations;
• taxes;
• surcharges;
• refunds;
• cancellations;
• no-shows;
• waiting charges;
• luggage policies;
• child seats;
• accessibility requirements;
• route decisions;
• delays;
• vehicle availability;
• lost property;
• complaints;
• disputes concerning a passenger journey.

Any contract for transportation is between the Passenger and the relevant Transport Operator unless explicitly stated otherwise.

The Transport Operator is solely responsible for ensuring that it and its drivers and vehicles hold all licences, registrations, permits and approvals required by applicable law.

This may include, where applicable:

• taxi licences;
• road-user licences;
• professional driving licences;
• vehicle registration;
• insurance;
• MOT/roadworthiness;
• operating licences;
• meter certification;
• accessibility requirements;
• employment requirements;
• tax registration.

Taxi OS may provide fields or reminders relating to licences and documents.

Such functionality is administrative assistance only.

The Platform Provider does not certify, warrant or guarantee that:

• a driver is legally qualified;
• a vehicle is roadworthy;
• a licence remains valid;
• a Client is legally entitled to provide transport.

The Client must independently verify all such matters.

The Client is responsible for:

• recruiting drivers;
• vetting drivers;
• confirming licences;
• checking insurance;
• providing training;
• managing employment/contractor relationships;
• handling disciplinary matters;
• monitoring driver performance;
• ensuring compliance with working-time and safety requirements.

The Platform Provider is not the employer, principal or manager of the Client's drivers.

The Client is responsible for:

• ownership or lawful use of vehicles;
• maintenance;
• mechanical safety;
• servicing;
• inspections;
• insurance;
• registration;
• cleanliness;
• passenger capacity;
• accessibility;
• regulatory compliance.

Vehicle information stored within Taxi OS is provided by the Client.

The Platform Provider does not independently verify that information unless separately contracted to do so.

Taxi OS may enable bookings to be created through:

• website forms;
• booking widgets;
• administrative users;
• dispatchers;
• telephone enquiries;
• drivers;
• hotels;
• corporate clients;
• APIs;
• future AI or messaging functionality.

The Transport Operator remains responsible for checking the booking information and deciding whether to accept and fulfil a booking.

The Platform Provider does not guarantee that:

• every booking contains correct information;
• every passenger will appear;
• every booking will be completed;
• every driver will accept an assignment;
• every journey will occur on schedule.

Taxi OS may contain tools enabling Clients to configure:

• fixed fares;
• distance-based fares;
• time-based fares;
• airport fees;
• waiting charges;
• night surcharges;
• vehicle supplements;
• child-seat charges;
• additional stops;
• other pricing rules.

The Client is solely responsible for ensuring that its fares and pricing practices comply with applicable taxi, consumer, tax and transport law.

The Platform Provider does not determine or approve a Client's fares unless explicitly contracted to provide such service.

Taxi OS may integrate with third-party payment providers.

The Client is responsible for:

• maintaining its merchant account;
• supplying correct payment credentials;
• complying with payment-provider rules;
• refunds;
• chargebacks;
• payment disputes;
• transaction reconciliation;
• taxes;
• applicable merchant fees.

Payments may depend on third-party services beyond our direct control.

The Platform Provider is not responsible for a payment provider's:

• outage;
• refusal;
• transaction delay;
• account suspension;
• chargeback determination;
• compliance decision.

Taxi OS may be supplied under different commercial models.

These may include:

A. One-Off Deployment / Purchase

A Client may pay an agreed implementation or development price for a dedicated Taxi OS installation.

Unless the written agreement explicitly states otherwise, payment for development or deployment does NOT constitute transfer of copyright, source-code ownership or intellectual-property ownership in the Taxi OS master platform.

The Client receives the agreed right to use its deployed installation.

B. Rental / Licence

Taxi OS may be supplied under a monthly, annual or other recurring licence.

The right to use the software continues only while required licence fees are paid and the relevant agreement remains active.

C. Custom Development

Client-specific modules or modifications may be governed by a separate quotation or development agreement.

Ownership and licensing of custom work will be determined by that written agreement.

Unless a separate written agreement expressly states otherwise, all intellectual-property rights relating to:

• Taxi OS source code;
• architecture;
• database structures;
• software modules;
• APIs;
• booking engine;
• dispatch logic;
• dashboard components;
• designs;
• reusable code;
• deployment system;
• documentation;
• trademarks;
• branding;
• underlying framework

remain the property of the Platform Provider and/or its licensors.

The Client receives only the rights expressly granted under its applicable agreement.

A Client installation may be customised using:

• Client logo;
• Client name;
• colours;
• contact details;
• domain;
• vehicle information;
• pricing;
• content.

The Client confirms that it has the legal right to use any branding, photographs, trademarks, text or other content supplied to the Platform Provider.

The Client remains responsible for third-party intellectual-property claims arising from materials supplied by the Client.

Unless permitted under a separate written agreement, the Client must not:

• resell the Taxi OS software itself;
• sublicense the master platform;
• distribute source code;
• provide unauthorised access to competitors;
• copy substantial proprietary components for another platform;
• circumvent licence restrictions;
• remove proprietary notices where contractually required;
• attempt unauthorised access to infrastructure;
• use the system for unlawful activity.

Nothing in this provision limits rights that cannot lawfully be restricted under applicable law.

Hosting may be:

• supplied by the Platform Provider;
• supplied by a third-party hosting provider;
• supplied by the Client.

The applicable quotation or agreement will state what is included.

Where hosting is supplied by us, we will use reasonable efforts to maintain reliable service.

However, no internet-based service can guarantee uninterrupted availability.

Downtime may result from:

• maintenance;
• security updates;
• hosting failures;
• network failures;
• DNS issues;
• third-party outages;
• cyber incidents;
• force majeure;
• circumstances outside our reasonable control.

Unless maintenance is expressly included in the purchase price, ongoing:

• maintenance;
• updates;
• upgrades;
• security monitoring;
• backups;
• technical support;
• compatibility work;
• third-party API adjustments

may require an active maintenance/support agreement.

A Client that declines maintenance assumes responsibility for risks caused by outdated software, infrastructure or third-party integrations.

Support coverage, response times and included work will depend on the Client's applicable agreement.

Support does not automatically include:

• redesign;
• new modules;
• major feature development;
• third-party service fees;
• content entry;
• data correction;
• custom integrations;
• work caused by unauthorised modifications.

Additional work may be quoted separately.

The Platform Provider will not be responsible for problems caused by:

• unauthorised source-code modifications;
• third-party developers;
• Client modifications;
• unsupported plugins;
• server changes;
• incorrect API credentials;
• changes to database records;
• security compromises resulting from Client negligence.

Repairs caused by such changes may be chargeable.

Taxi OS may depend on third-party technology including:

• maps;
• geolocation;
• payment providers;
• email providers;
• SMS providers;
• WhatsApp;
• flight information;
• cloud infrastructure;
• APIs.

Third-party services are governed by their own terms.

Their:

• pricing;
• availability;
• functionality;
• usage limits;
• APIs;
• policies

may change.

The Platform Provider cannot guarantee continued availability of a third-party service.

Where significant third-party changes require redevelopment, additional work may be chargeable unless covered by the Client's maintenance agreement.

Route calculations, journey duration, distance, ETA and mapping information may be obtained from third-party services.

These should be treated as estimates.

Actual travel may vary because of:

• traffic;
• roadworks;
• accidents;
• weather;
• road closures;
• incorrect location data;
• events;
• passenger delays.

The Transport Operator and Driver remain responsible for safe route selection.

Where Taxi OS displays flight information, that information may be obtained from external data providers.

Flight information may be delayed, incomplete or inaccurate.

The Transport Operator should verify critical flight information where necessary.

The Platform Provider is not responsible for missed pickups resulting solely from inaccurate third-party flight data.

Taxi OS may include AI-assisted functionality.

Examples may include:

• booking-data extraction;
• response suggestions;
• vehicle recommendations;
• driver suggestions;
• dispatch assistance;
• summarisation;
• automated communications.

AI-generated or automated output can contain errors.

The Client remains responsible for reviewing important output before relying upon it.

AI must not replace appropriate human judgment concerning:

• passenger safety;
• regulatory compliance;
• pricing obligations;
• driver eligibility;
• emergency decisions.

The Client is responsible for personal data it collects through Taxi OS where it acts as Data Controller.

This includes responsibility for:

• its privacy policy;
• lawful processing;
• employee/driver notices;
• passenger notices;
• data accuracy;
• consent where required;
• responding to rights requests;
• retention;
• marketing permissions.

Where the Platform Provider processes personal data on behalf of the Client, the parties should enter into an appropriate Data Processing Agreement where required by law.

See also our Privacy Policy.

Clients are responsible for:

• protecting passwords;
• controlling administrator access;
• creating appropriate user roles;
• removing former staff;
• securing computers and mobile devices;
• not sharing login credentials unnecessarily;
• notifying the Platform Provider of suspected compromise.

Actions performed through an authenticated account may be treated as authorised unless there is evidence of compromise.

Backup services apply only where specifically included.

Where backups are included, they are intended as a recovery measure, not a permanent archive.

The Platform Provider cannot guarantee that every backup will be capable of restoring every item of data under every circumstance.

Clients with critical legal or business records should maintain independent copies where appropriate.

We aim to provide a reliable platform but do not promise 100% uninterrupted uptime unless a separate written Service Level Agreement expressly provides such guarantee.

Planned maintenance may occasionally be necessary.

Where practical, significant planned maintenance should be performed in a manner designed to minimise operational impact.

Demonstrations, screenshots, prototypes and demo environments are provided to explain platform capabilities.

A demo may contain:

• simulated information;
• sample bookings;
• test users;
• prototype functionality;
• functionality planned for later phases.

A feature shown in a concept or demonstration should not be considered included in a Client's purchase unless it is specified in the accepted quotation or agreement.

The precise deliverables for a Client will be determined by:

• quotation;
• scope document;
• invoice;
• purchase order;
• service agreement;
• licence agreement;
• other written confirmation.

Features outside the agreed scope may require an additional quotation.

The Client is responsible for ensuring the accuracy and legality of:

• company information;
• prices;
• routes;
• terms;
• photographs;
• branding;
• driver information;
• vehicle information;
• website copy;
• promotional claims.

The Platform Provider is not responsible for inaccurate content supplied or approved by the Client.

Fees will be stated in the applicable quotation, invoice or contract.

The Client must pay invoices in accordance with the agreed payment schedule.

Depending on the commercial arrangement, fees may include:

• development;
• deployment;
• licence;
• rental;
• hosting;
• maintenance;
• support;
• integrations;
• custom development;
• third-party costs.

Third-party charges may change independently of the Platform Provider.

Where fees remain overdue, and subject to the applicable contract and law, the Platform Provider may:

• suspend support;
• suspend optional services;
• suspend hosting;
• suspend access under a rental/licence model;
• withhold new development;
• terminate the relevant service after appropriate notice.

Suspension does not remove amounts already due.

Where Taxi OS is rented or licensed on a recurring basis, termination will be governed by the applicable agreement.

Upon termination:

• access rights may cease;
• hosted services may be disabled;
• third-party integrations may stop;
• outstanding fees remain payable.

Where applicable and technically practical, the Client may request an export of its business data before final deletion, subject to:

• legal requirements;
• technical limitations;
• outstanding charges;
• the applicable contract.

Where a Client has purchased a standalone installation, termination of maintenance or hosting does not automatically transfer ownership of the Taxi OS intellectual property.

If hosting is terminated, migration or transfer arrangements may be agreed separately.

The Client's rights to use the installed software continue only to the extent provided by the applicable licence or commercial agreement.

The Platform Provider will use reasonable professional care in designing, developing and providing the software and related services.

However, unless specifically guaranteed in writing, we do not warrant that:

• the Platform will be error-free;
• every feature will operate continuously;
• every third-party integration will remain available;
• the Platform will generate a particular level of revenue;
• the Platform will increase bookings by a specific percentage;
• the Platform will ensure regulatory compliance automatically;
• every booking will be fulfilled.

To the maximum extent permitted by applicable law, the Platform Provider will not be liable for indirect, incidental, special or consequential loss arising from use of Taxi OS, including loss of:

• revenue;
• profit;
• opportunity;
• anticipated savings;
• reputation;
• business;
• goodwill,

where such loss is indirect or consequential.

The Platform Provider is not liable for losses resulting from transportation operations that remain under the control of the Transport Operator, including:

• accidents;
• passenger injuries;
• driver conduct;
• vehicle failure;
• missed journeys;
• licence violations;
• incorrect fares;
• passenger disputes;
• lost property;
• delays.

Where liability cannot legally be excluded, aggregate contractual liability should, unless a separate contract states otherwise, be limited to the amount paid by the Client to the Platform Provider for the affected service during the twelve months preceding the event giving rise to the claim or, for a project less than twelve months old, the amount paid for the relevant affected service.

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law, including liability for fraud or other liability that cannot lawfully be excluded.

To the extent permitted by applicable law, the Client is responsible for claims arising from its own:

• transport services;
• drivers;
• vehicles;
• regulatory breaches;
• fares;
• passenger relationships;
• unlawful content;
• misuse of the Platform.

This does not apply to the extent a claim is caused directly by the Platform Provider's own legally established breach or wrongdoing.

Neither party will be responsible for delay or failure caused by circumstances beyond its reasonable control, which may include:

• natural disasters;
• fire;
• flood;
• war;
• civil disturbance;
• major internet outage;
• utility failure;
• government action;
• widespread cyberattack;
• telecommunications failure.

The affected party should take reasonable steps to reduce the impact where possible.

Each party should protect confidential commercial and technical information received from the other party.

Confidential information may include:

• pricing;
• source code;
• technical architecture;
• business data;
• customer information;
• credentials;
• internal processes.

This obligation does not apply to information that is lawfully public or must legally be disclosed.

The Platform may evolve over time.

The Platform Provider may:

• improve functionality;
• modify interfaces;
• replace integrations;
• enhance security;
• remove obsolete technology;
• introduce new functionality.

Material changes affecting specifically contracted functionality will be handled in accordance with the applicable agreement.

Visitors may use taxicyprus.online for lawful informational and commercial purposes.

Visitors must not:

• attempt to compromise the website;
• introduce malware;
• scrape protected information unlawfully;
• attempt unauthorised access;
• interfere with website operation;
• impersonate others;
• misuse forms.

The website or platform may contain links to third-party websites.

We are not responsible for:

• their content;
• security;
• privacy practices;
• accuracy;
• availability.

Use of personal information is also governed by the Taxi Cyprus Privacy Policy:

/privacy-policy

The Privacy Policy forms part of the overall framework governing use of the website and platform.

We may revise these general Terms from time to time.

Changes will be published on this page with a revised “Last updated” date.

Changes to an existing Client's specifically negotiated commercial contract will be governed by that contract and will not automatically be altered merely by changing these website Terms.

If part of these Terms is held invalid or unenforceable, the remaining provisions will continue in effect to the extent legally possible.

Failure to enforce a provision immediately does not constitute a permanent waiver of that provision.

For general website visitors, these Terms and the Privacy Policy govern use of the website.

For paying Clients, the commercial relationship may additionally be governed by:

• quotation;
• order;
• licence agreement;
• rental agreement;
• maintenance agreement;
• hosting agreement;
• Data Processing Agreement;
• project specification.

Where a signed or expressly accepted Client-specific agreement conflicts with these website Terms, the Client-specific agreement takes priority for that commercial relationship.

Unless the parties agree otherwise in writing, these Terms are governed by the laws of the Republic of Cyprus.

Any dispute will be subject to the jurisdiction of the competent courts of the Republic of Cyprus, subject to any mandatory legal provisions that require otherwise.

Questions regarding these Terms & Conditions may be directed to: